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Where To Send A Complaint

 Whilst it is our objective to provide an excellent service, we understand that occasionally, expectations are not met.

Complaints should be made directly to the Managing Partner, Greg Powell who can be contacted by email, post or telephone.

By Email:

By Post: Powell Spencer & Partners, 270 Kilburn High Road, London, NW6 2BY

By Telephone: 0207 604 5600 

In circumstances where you may feel that the compliant has not been addressed correctly, there is an independent body who will investigate the matter and review our service. Contact can be made via The Legal Ombudsman website.

There is a general expectation that any complaint is made within six months and we advise you to consult The Legal Ombudsman website for more details.




@CEOofHMCTS The excessive payment was made in full but your incompetent third party Marstons took payment twice and failed to notify anyone of their error. Hoping no one would notice ? #fraud #shambles

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